Service industries are utilizing advanced information technologies, like the Internet, to improve the efficiency, reduce cost, and most importantly for providing customer with better service. All customer interaction happens at back end where various analytics is done through the use of technology. Across range of industries computer technology are being extensively used to improve market place exchanges in a variety of service settings. Apart from being so useful technology can sometimes be very hostile this can happen because of malfunction or break down. Use of Internet can potentially reduce cost on as per transaction that happens with customer but bad on line experience can severely damage customer satisfaction and customer loyalty towards service provider. Continue reading “Models of Digital Services”
Tag: Digital services
Exploring multi-faceted risk in e-payments
The factors affecting proceeding of any online payments depends on multiple factors of risk perceptions by the consumer. Exploring multi-faceted risk associated with online transactions has been of interest to researchers as these parameters of perceived risk may influence consumer’s acceptance of online and other e-services. Some previous studies have been done on multi-faceted risk in e-services. This study tries to extend this line of research by examining user’s perception on multi-faceted risk in online payment in e-commerce transactions in Indian context. Results of this study indicate users awareness and there risk perception on eleven different facets of risk in e-payment transactions and tries to prioritize these risk facets into three categories based on user perception about them. Continue reading “Exploring multi-faceted risk in e-payments”
Last Week with John Oliver: Televangelists (HBO)
John Oliver has enlightened and amused many of us on his show. Now he has taken upon himself to become the prosperity gospel on television. How will this be taken by the US law, when preachers on TV turns a fight of gloves through digital media? Let us know. Continue reading “Last Week with John Oliver: Televangelists (HBO)”
Internet TV – The future of Streaming Television
Internet Television is gradually gaining in importance as a service in this web enabled era. Simply speaking it is the digital distribution of television content which is streamed over the Internet. Internet TV or Streaming TV is a general term that covers the delivery of television shows, channels, news, sports, entertainment and other video content over the Internet by video streaming technology, typically by major traditional television broadcasters. This is a new format of content delivery as opposed to traditional systems like terrestrial, cable and satellite, although internet itself is received by terrestrial, cable or satellite methods. Continue reading “Internet TV – The future of Streaming Television”
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