Case Study: The Silent Signal—Addressing the Talent Exodus at NexaConnect Telecom
I. The Context of Stagnation: A Cultural and Technical Autopsy
To understand why employees are leaving NexaConnect, one must first understand the “Telco Trap.” For decades, telecommunications companies operated as protected monopolies or oligopolies. Success was defined by uptime, regulatory compliance, and massive capital expenditure (CAPEX) in physical hardware. At NexaConnect, this history created a “Fortress Mentality.”
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