Category: Research

Impact of Corporate Social Responsibility on Reputation – Insights from Tweets on Sustainable Development Goals by CEOs

International Journal of Information Management, Volume 48, October 2019, Pages 39-52

Abstract
Social media had been extensively used for communication and networking purposes among corporates. Literature indicates social media platforms had also been used by the firms for building relationship with different stakeholders (i.e. customers, employees, investors and neighbouring communities). But there exists a gap in literature, whether social capital present on social media can be used for building corporate reputation (CR) in the society. Literature indicates corporate social responsibility (CSR) impacts CR. Therefore this study explores how CSR messages on social media impacts CR. For this study assumption was made that all the concerns and issues raised by Sustainable Development Goals (SDGs) are the social responsibilities of the CEOs. The study tries to explore this gap by analysing the tweets posted by two group of CEOs, i.e. CEOs in top 200 fortune companies and top 100 social influencer CEOs. Continue reading “Impact of Corporate Social Responsibility on Reputation – Insights from Tweets on Sustainable Development Goals by CEOs” →

User Engagement for Mobile Payment Service Providers – Introducing the Social Media Engagement model

Journal title: Journal of Retailing and Consumer Services

Authors: Purva Grover and Arpan Kumar Kar

Highlights

We investigate the impact of advertisements and promotions on Twitter. The study explores user participation, user engagement and user retention on Twitter. The study proposes a new Social Media Engagement model for understanding user dynamics. The study provides interesting inputs for promotional marketing tweets.

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How do Indian Institutions compare with the Global Leaders

Recently I had a very interesting chat with a close friend. Why do some of the best Indian Institutes never rank among the top universities in global rankings. What stops us to work harder and achieve global rankings. Why do Indian institutions fare badly in research? I was kind of perplexed in responding how can I explain it to someone outside the ecosystem. The challenge is that I should explain this in less than 500 words, since readers inside the domain of academics, know already about our shortcomings, but readers outside our system may get lost if we explain it in too much of details.  But more importantly, I also suffer from a lack of time to pen down my thoughts in a more detailed manner.

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“Technology enabled Health” – Insights from Twitter Analytics with a Socio-Technical Perspective

International Journal of Information Management, Vol 43, pp 85-97.
Highlights: We investigate the nature of discussion on “Technology enabled health” in Twitter.The study identifies the top technologies in health domain. The study explores the nature of discussions surrounding disease categories. The inter-dependency in terms of usage between technology and diseases is illustrated.
Authors: Purva Grover, Arpan Kumar Kar, Gareth Davies

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Effects of successful adoption of information technology enabled services in proposed smart cities of India: From user experience perspective

Purpose

The purpose of this paper is to understand the effects of successful adoption of information technology (IT)-enabled services to be provided in the proposed smart cities of India from end-user-experience perspective.

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Big data with cognitive computing: A review for the future

Abstract : Analysis of data by humans can be a time-consuming activity and thus use of sophisticated cognitive systems can be utilized to crunch this enormous amount of data. Cognitive computing can be utilized to reduce the shortcomings of the concerns faced during big data analytics. The aim of the study is to provide readers a complete understanding of past, present and future directions in the domain big data and cognitive computing. A systematic literature review has been adopted for this study by using the Scopus, DBLP and Web of Science databases. The work done in the field of big data and cognitive computing is currently at the nascent stage and this is evident from the publication record. The characteristics of cognitive computing, namely observation, interpretation, evaluation and decision were mapped to the five V’s of big data namely volume, variety, veracity, velocity and value. Perspectives which touch all these parameters are yet to be widely explored in existing literature.

Journal: International Journal of Information Management (Elsevier)

Authors: Shivam Gupta, Arpan Kumar Kar, Abdullah Baabdullah, Wassan A.A Al-Khowaiter

Download the article here at Elsevier.

Success of IoT in Smart Cities of India: An empirical analysis

With rapid progress of wireless technology, the daily life of the citizens has undergone drastic change. They are using sophisticated devices based on latest technology for their daily usage at homes. This lucrative facility is available especially to the citizens of modern cities of the world. India is also not lagging. Government of India has announced for creation of 100 Smart Cities where the citizens are expected to use Information and Communication Technology with the help of internet. More use of internet by the citizens would enhance more internet penetration and here Internet of Things (IoT) plays a crucial role.

Continue reading “Success of IoT in Smart Cities of India: An empirical analysis” →